Tenant Move-Out Guide

Forwarding Address

To update your forwarding address, follow these steps:

1. Log into your tenant portal.
2. Select “Contact Us”, then click “Give Notice to Vacate”.
3. Provide your move-out date and forwarding address.

Electronic Security Deposit Return

• Ensure all tenants listed on the lease have activated their tenant portal and entered their bank account details.
• Specify the bank account for security deposit returns when giving notice to vacate.
• If the E-Check option is not selected, a paper check will be issued to all tenants on the lease.

Security Deposit Reconciliation Process

• The property owner will determine any deductions following the move-out inspection.
• Your security deposit, minus any deductions, will be processed and sent within 30 days of your lease end date, provided all required information has been submitted.

Move-Out Walk-Through

The walk-through will be unaccompanied and conducted after your lease officially ends. You must complete a self-inspection using the RentCheck app.

Failure to comply may result in fines.

1. Download the RentCheck App
   • Use the link above or the one sent to your email to download the app and follow the instructions for completing the self-inspection.
2. Conduct the Inspection
   • On your move-out date, you’ll receive a link to initiate the inspection. Complete it promptly to avoid delays.

Last Month’s Rent

• Full Payment Required: Your last month’s rent must be paid in full, regardless of your vacate date..
• Security Deposit Use: Your security deposit cannot be applied toward the last month’s rent.

Cancel Auto Payments

• Cancel any auto payment setups in your tenant portal to avoid unnecessary deductions or refund delays.
• Access the portal here.

Lease Agreement Requirements

• Review your lease for specific move-out obligations:
  • Professional Cleaning: Deep cleaning and carpet cleaning.
  • Lawn Care: Ensure the yard is maintained.
  • Repairs: Replace light bulbs and air filters as needed.
  • Paint: Ensure that all paint touch-ups match the original paint. If the paint doesn’t match, you could be charged for a full paint job.

Failure to meet these requirements may result in additional charges.

Returning Keys, Remotes, and Passes

• Return all keys, remotes, and passes to our office within 3 days of your lease ending. Drop off the keys at the office/payment address on your lease
• Do not lock interior deadbolts, and ensure keyless deadbolts are left unlocked.
• Penalties: Retaining these items beyond your lease period will result in rekey and administrative charges.

Important Note

All move-out obligations must be met before your lease ends. The 3-day key return window does not grant continued property access. Non-compliance will incur penalties.