Reporting Maintenance Issues as a Tenant

As a tenant at KAIZEN Realty, we understand the importance of maintaining a safe and comfortable living environment. If maintenance issues arise in your rental property, knowing how to report them effectively can help ensure prompt resolution. Here’s a step-by-step guide to assist you in submitting maintenance requests.

Review Your Lease Agreement First

Before submitting a maintenance request, take a moment to review your lease agreement. This will help you determine whether the issue falls under your responsibilities as a tenant or is the landlord’s obligation. For additional clarity, refer to our list of common tenant responsibilities.

How to Submit a Maintenance Request

1. Tenant Portal

• Access the Portal: Visit the KAIZEN Realty Tenant Portal and log in using your credentials.
• Submit Your Request: Navigate to the maintenance request section. Provide a detailed description of the issue, outline any steps you’ve taken to address it, and upload relevant photos.
• Need Help?: Consult the Tenant Portal FAQs for additional guidance on submitting requests.

2. Text

• 24/7 Availability: For urgent issues, including emergencies, text our dedicated maintenance line at (901) 617-4477. This service is available around the clock to ensure your concerns are addressed promptly. (By texting to this number, you agree to receive updates from KAIZEN Realty. Msg & data rates may apply. Reply STOP to opt out. View our privacy policy at this link)

3. Phone

• Call for Support: Prefer speaking with someone directly? Call our 24/7 maintenance line at (901) 221-4041 (press 2 at prompt)
• Follow the Prompts: You’ll be guided through voice prompts to connect with a representative who will help you with your maintenance issue.

Tips for Faster Resolution

• Be Precise: Clearly describe the problem in your request.
• Include Photos: Uploading pictures of the issue can help our team better understand and resolve the problem efficiently.

At KAIZEN Realty, we’re committed to providing top-notch service. Whether you use the portal, text, or call, know that our team is here to support you 24/7. Let’s work together to maintain a comfortable and well-maintained home for you.